Here to help!
If you need advice or are looking for a particular bottle or container that’s not on the website, just ask. Even if we don’t stock it we may be able to source it for you.
(+86) 15395897937
How do I order?
Our online shop is open.
To place an order, please visit our online shop. You can also click ‘notify me’ on any zero stock item and we will let you know when stock becomes available.
If you prefer to speak to a member of the team, before placing your order, we can be contacted on +86 18508414826.
When can I expect delivery?
For UK mainland customers, we try to provide an ‘express’ courier delivery service for parcel orders placed by 1.00pm*. Pallet orders will be dispatched the next working day.
Please be aware that ‘express’ orders placed on a Friday will not arrive until Monday.
How do I ship to the European Union?
European Union dispatch from January 2021
Orders to the European Union now require an EORI (Economic Operators Registration and Identification number). For details of how to obtain an EORI for the country you wish us to export to please see the European Commission website. An incorrect EORI number can not only delay dispatch of your order but may also result in your goods being held at customs.
Please note our shipping costs do not include any customs or supplementary delivery charges which may be applied to deliveries to the European Union.
Additional costs incurred through customs will be determined by the country of destination and may vary depending on the weight and value of goods.
What is the lead time on this out of stock item?
Lead times vary depending on the supply chain for the product in question. Some faster-moving items we source directly from UK manufacturers (as much as is possible) but other slower-moving items are bought in smaller quantities from worldwide stockists who we have trade arrangements with. Lead times, therefore, can vary as we are not in direct control of the purchase from the manufacturer.
We are working with suppliers to obtain good lead time information but, in some cases, this has proved to be almost impossible. Many of our suppliers are facing physical restrictions in the workplace, reduced workforce, people working from home, and an unprecedented high demand due to the need for packaging for hand sanitizer. A direct result of the COVID-19 pandemic.
Good lines of communication are difficult to maintain but we will be completely honest and transparent with you and continue to share any lead time updates we do manage to obtain.
What is a backorder?
A backorder will be generated on our system when there is not enough stock available to ship your order in full.
We will contact our supplier for a lead time, and you can expect to hear from our customer service team within 1 hour of placing your order (office hours only).
The majority of backorders ship in 1-2 weeks.
To keep your shipping costs to a minimum, we will always group your order together even if some of the items are in stock. If you would prefer for us to split your order and apply a second delivery charge, please let us know when we call.
All backorders are monitored daily, and regular updates will be communicated to you either by email or phone.